Extra week of skype subscription

I have been a fan of skype ever since it came out. As a matter of fact my last company Position2, it was our primary source of messaging.

Last weeks down time was one of the few glitches it ever had. This is far less downtime than what  I have with my cell phone provider. I would have never thought of cancellation of my service even though it did impact my communication ability.

However Skype has owned up to the problem and I have now got the 1 week extra subscription. (Yes I have an unlimited calls to US). Kudos for Skype to pro-actively fixing the problem and gaining back customer loyalty.

To our valued customers:

As 2010 draws to a close, I would like to take a moment to thank each of you for your patience, understanding, and support during Skype’s recent outage.

We know how important your Skype conversations are to you and we take any disruption to our service very seriously. We are pleased to confirm that Skype is back to normal allowing you to connect with friends, co-workers, family and loved ones.

As a valued customer of Skype, we would like to offer you a sincere apology and credit you with an extra 7 days to your current Subscription at your next renewal date.

This will be added automatically so you don’t need to do anything. Thank you for allowing us at Skype to be a part of your life. May your holidays and the New Year be a time of joy, peace, and health for you and your family.

If you require any additional information please visit http://blogs.skype.com/en/2010/12/.

Kind regards,

Tony Bates
CEO
Skype

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